Vaultly's dashboard had evolved organically over three years of feature additions. The result was a product their power users had memorised — and everyone else couldn't navigate. Support tickets about basic tasks were piling up.
We started with research: 12 user interviews, task analysis, and a heuristic audit that identified 34 distinct usability issues. From there, we rebuilt the information architecture from scratch and redesigned every core screen.
The core tension was between new users — for whom the product felt overwhelming — and power users who had spent months learning its quirks. Any redesign that helped one group at the expense of the other would create more problems than it solved.
We solved this through progressive disclosure — surfacing the most common actions prominently while keeping advanced functionality accessible but unobtrusive. Power users found everything they needed; new users could get started without a manual.
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